Freedom Finance is a trading style of Freedom Finance Ltd. Our registered office is Freedom Finance Ltd, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR. Registered in England: 06297533.
We are authorised and regulated by the Financial Conduct Authority for certain consumer credit activities (FRN: 662079).
Personal data collected, used, stored and transferred by us may include:
Personal data is collected by us using the following methods:
Our legal basis for processing your data in relation to certain activities is:
CONSENT: To initially engage with you to discuss your requirements including to confirm in which form we may communicate with you and re-engage, for example, when an existing product nears expiry
CONTRACT: To process and deliver your application for a loan, to manage our relationship with you & improve our customer service such as customer reviews / surveys
LEGAL OBLIGATION: To respond to case enquiries & defend against complaints
LEGITIMATE INTEREST: To comply with our legal obligations, administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you, to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
In order to provide the service you have requested we will process your data and if necessary share it within the Freedom Group or with selected third parties to assist in your application.
Freedom Group consist of Freedom Finance & Freedom 365 Mortgage Solutions.
Third parties may be Lenders (for example, to source and submit applications), Credit reference agencies, Specialist brokers (if we are unable to service your request), Solicitors & Surveyors (for example, to check the progress of your application with whom you are interacting).
We may also share information with external supplier’s specialist IT system providers to facilitate the sourcing of products, to provide continuing advice, to inform you about relevant products and services, and to request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Freedom Finance Ltd.
Sharing of information may be necessary with the Regulators to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority. Sharing of information to verify your identity and comply with Anti Money Laundering legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
Your data will be treated confidentially and these companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Freedom Finance Ltd instructions.
You have the right to:
You will also have the choice to opt-in to receiving other related marketing information and related products and services. Both we and other carefully selected organisations or alternative credit and insurance providers may contact you by telephone, letter, e-mail, SMS or other social media to offer other credit or insurance products which may be of interest to you. We may also send you information about money saving tips and guides. You can opt-out of receiving these types of communications at any time by contacting us at firstname.lastname@example.org or by clicking on the relevant link in email communications you receive from us.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Freedom Finance staff, appointed representatives, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Cookies are small text files placed on your device to store data when you browse a website. Cookies and similar technologies have several functions:
* Please note that our cookies do not store any personal or confidential information about you
Be aware that if you choose to disable or delete cookies relating to our website, the following may occur:
To find out more about cookies, visit www.allaboutcookies.org.
Freedom Finance Ltd website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Please also refer to our Terms & Conditions for more information
We are committed to safeguarding your information and use industry standard methods to ensure that all the information you provide is secure. We store this on secure servers so that it can only be viewed by authorised personnel. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes. If we do transfer it outside the EEA, the information may be processed by staff operating outside the EEA who work for us or one or more suppliers. Such staff may be engaged in, among other things, the fulfilment of services, the processing of the application details, and the provision of support services.
We only retain your personal data for as long as necessary, i.e. for our regulatory requirements or our legal obligation. The table below outlines how long data is retained, and depends on the reason the personal data is used for.
|Purpose of processing||Retention|
|Successful loan applications.||Records will be retained indefinitely. Information that does not need to be accessed regularly after 6 years, but which still needs to be retained, will be safely archived.|
|Marketing customer data||Indefinitely unless customer requests data be removed|
|Withdrawn, incomplete and failed loan applications||6 years from the date the application was made|
|Enquiry data obtained from third parties that do not result in an application for a loan product||6 years from the date the lead was received from the Introducer|
After these retention periods if there is no other on-going relationship, your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.
We keep our Privacy Notice under regular review.
Please also refer to our Terms & Conditions which outlines the service we provide.
If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, you may request this by writing to the Compliance Department Freedom Finance Ltd, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR or emailing email@example.com
We shall respond to your request as soon as possible, depending on the complexity of the request but no later than one month from receiving it.
If you are not satisfied with how we respond to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.
Our aim at Freedom Finance is to provide you with the information you need to make educated decisions when it comes to your borrowing and your money. The online financial market place is filled with conflicting, jargon-filled information about which loan product is the right one for you.
These deals may look attractive, but many of them apply only to those with an outstanding credit history. In reality, the best deal on offer might not be available to you. With our comprehensive finance guides, we aim to equip you with the know-how to make the best decisions about your borrowing and your money.
Check out our helpful guides:
Whether you're planning on some home improvements, replacing your car or simply getting your finances in order, a loan from Freedom Finance could be more affordable than you think. Use our calculator above to find the ideal loan for you. All quotations given are for illustrative purposes only. Credit subject to status. The rate you are offered will depend on your personal circumstances, credit assessment procedures and other related factors.