Contact

Call us on: 0800 032 3829
From a mobile: 0161 498 7739

Monday to Thursday 8.30am to 8.30pm
Friday 8.30am to 7pm
Saturday 9.30am to 6pm
Sunday closed

We all make mistakes and if we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away. If you have a complaint please contact us by writing to the Compliant Dept. at the below address, via e-mail at complaints@freedomfinance.co.uk or telephone us on 0161 498 7739. To view our complaints handling procedure click here.

Freedom Finance Ltd will try to resolve any complaint with you. However if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service. You can get more information about them at the following link: financial-ombudsman.org.uk/consumer/complaints.htm

Write to us at:
Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR