Get in touch

We’re here to help you find the right loan – free of Baffles. So, if you have any questions or worries, get in touch.

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Email us

support@freedomfinance.co.uk

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Call Freedom Finance

0800 432 0142

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Call Freedom Mortgages

0330 335 9903

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Office Location

Write to Freedom Finance:

Atlantic House, Atlas Business Park,
Simonsway,
Manchester, M22 5PR

View map

Contact Center opening hours

Monday

9am to 7pm

Tuesday

9am to 5:30pm

Wednesday

9:30am to 5pm

Thursday

9:30am to 7pm

Friday

9am to 2pm

Saturday

Sorry we’re closed!

Sunday

Sorry we’re closed!

Bank Holidays

Sorry we’re closed!

Is everything okay? If not, please tell us.

We all make mistakes. And if we get something wrong (or we give you a case of the Baffles), we want to put it right as soon as we can.

So please, tell us about it.

We take every complaint seriously – and promise to deal with the problem fairly and quickly. In many cases, we sort things out straight away.

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Contact for complaints

Write to us at

Freedom Finance Complaints Atlantic House Atlas Business Park Simonsway Manchester M22 5PR

Telephone

0161 498 7739

Email

complaints@freedomfinance.co.uk

How we handle your complaint

We always strive to deal with any complaints as soon as possible. If you’d like to learn more about the stages of our complaints process, feel free to click here.

However, if you’re not pleased with our final response, or we can’t give you our final response within 8 weeks, you can send your complaint to the Financial Ombudsman Service. To learn more about this service please visit their website: Financial Ombudsman.